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, hospitality market leaders are looking towards 2026 with cautious optimism. Increasing operational costs are slated to challenge owners this year and lower-tier segments could have a hard time amidst a growing wealth bifurcation.
How to Scale Your Restaurant Group RapidlyAnd through it all, hotel business are anticipated to fortify their portfolios with new brand offerings and collaborations. As the year gets underway, Hotel Dive spoke to hospitality leaders from varying corners of the industry about their 2026 forecasts. Below are the leading patterns anticipated to effect hotel operations, efficiency, net unit development and more this year.
How to Scale Your Restaurant Group RapidlyTotal wages, earnings and benefits paid by U.S. hotels increased to $127 billion in 2025, according to information from the American Hotel & Lodging Association, shown Hotel Dive. In 2026, that figure is projected to climb up to $131 billion, representing an approximately 3% year-over-year increase, per AHLA. For hotel owners, increasing labor costs pose a difficulty to net operating earnings development, Kevin Davis, Americas CEO at JLL Hotels & Hospitality, informed Hotel Dive.
"It is an outright concern." Rising labor costs have been an obstacle for hoteliers for many years, Davis said, particularly following the COVID-19 pandemic. In general, hotel labor costs have actually increased 15.3% from 2019 to 2025, outpacing the 12.8% growth in total operating profits, according to AHLA. Recently, thousands of union hotel workers have gone on strike requiring greater salaries in order to stay up to date with the increasing expense of living in locations such as California, Hawaii and Las Vegas.
3, 2024 in San Francisco, California. Justin Sullivan through Getty Images In 2026, Davis kept in mind, union settlements will be "front and center" in New York City, where the New York Hotel and Gaming Trades Council's union agreement with the Hotel Association of New York City City is set to end in July.
"Need has actually not kept up with this speed," she stated. "We're also seeing these challenges compounded by legislation that targets hotel operations, such as severe labor and licensing policies like the New York City City Safe Hotels Act. When need is falling and costs are skyrocketing, the mathematics just does not accumulate." Wages, earnings and payroll-related expenses paid by hotels now represent more than 32% of overall income, according to AHLA.
As more hotel guests turn to synthetic intelligence to boost their travel experience, reserving hotels directly through big language designs (LLMs) might be next, hospitality specialists said. Agentic commerce a procedure by which autonomous AI agents act upon behalf of a customer to discover, compare and finish purchases is a pattern that has accelerated across industries like retail.
According to PwC's 2025 Vacation Outlook report, 76% of millennials said they're likely to use AI for travel suggestions. That number is growing, Jonathan Kletzel, PwC's travel, transport and logistics leader, informed Hotel Dive. Michael Klein Head of retail, travel and hospitality item marketing at Talkdesk To remain competitive with direct reservation, larger multibrand hotel business will "embed LLMs into their own brand websites and mobile apps, and change the way the customer searches," Kletzel said.
"If you are not visible in an LLM search engine result which lots of brand names aren't, and this is the huge panic that they're all going through right now consumers aren't going to consider you," he stated. Michael Klein, head of retail, travel and hospitality item marketing at AI customer experience platform Talkdesk, similarly informed Hotel Dive that hospitality gamers require to ensure their home information is being indexed by LLMs to appear in traveler questions.
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